Case studies
Redefining the EV Charging Experience for Enel X JuicePass
Redefining the EV Charging Experience for Enel X JuicePass
Redefining the EV Charging Experience for Enel X JuicePass
The JuicePass redesign made charging as easy as using your phone — a game-changer for EV drivers.
The JuicePass redesign made charging as easy as using your phone — a game-changer for EV drivers.
Enel X JuicePass
Enel X JuicePass
5 months to complete UX and UI design
5 months to complete UX and UI design
Solution
Design and deliver the entire user experience, user flows, and UI for the JuicePass app — combining public and residential charging into one intuitive solution.
Solution
Design and deliver the entire user experience, user flows, and UI for the JuicePass app — combining public and residential charging into one intuitive solution.
Solution
Design and deliver the entire user experience, user flows, and UI for the JuicePass
app — combining public and residential charging into one intuitive solution.
Provided services
Mobile app development
Management System
UX/UI Design
Provided services
Mobile app development
Management System
UX/UI Design
Tech stack
Agile workflows
Design Thinking frameworks
Tech stack
Agile workflows
Design Thinking frameworks
About the client
Italy’s largest public and residential EV charging provider
Italy’s largest public and residential EV charging provider
The Challenge
Transform Enel X's existing mobile app into a seamless, modern platform for EV drivers across North America and Europe.
Unifying public and home charging experiences across multiple markets
Complex, slow registration and onboarding
Confusing information about station status and availability
Convoluted payment workflows
Inconsistent interfaces across different countries
Low user adoption and satisfaction
Read more
Transform Enel X's existing mobile app into a seamless, modern platform for EV drivers across North America and Europe.
Unifying public and home charging experiences across multiple markets
Complex, slow registration and onboarding
Confusing information about station status and availability
Convoluted payment workflows
Inconsistent interfaces across different countries
Low user adoption and satisfaction
Read more
Transform Enel X's existing mobile app into a seamless, modern platform for EV drivers across North America and Europe.
Unifying public and home charging experiences across multiple markets
Complex, slow registration and onboarding
Confusing information about station status and availability
Convoluted payment workflows
Inconsistent interfaces across different countries
Low user adoption and satisfaction
Read more
The Apprroach
User Research
Competitive Analysis
Workshops
Agile Collaborations
User Research
Extensive testing and interviews across global markets.
The Apprroach
User Research
Competitive Analysis
Workshops
Agile Collaborations
User Research
Extensive testing and interviews across global markets.
The Apprroach
User Research
Competitive Analysis
Workshops
Agile Collaborations
User Research
Extensive testing and interviews across global markets.
The Solution
Wireframes and User Flow Maps
Wireframes and User Flow Maps
High-Fidelity Prototypes
High-Fidelity Prototypes
Comprehensive Multi-language Design System
Comprehensive Multi-language Design System
Dynamic Real-Time Charging Station Maps
Dynamic Real-Time Charging Station Maps
Simplified Registration & Payment Flows
Simplified Registration & Payment Flows
Product Requirements Documents (PRDs) for development handoff
Product Requirements Documents (PRDs) for development handoff
Before and Now
Before: Slow, confusing onboarding
Now: 80% faster onboarding
Before: Low app adoption
Now: Significant increase in downloads and sessions
Before: Inconsistent user experience
Now: Unified, multi-country UX
Before: Poor app reviews
Now: Higher ratings and positive user feedback
Before and Now
Before: Slow, confusing onboarding
Now: 80% faster onboarding
Before: Low app adoption
Now: Significant increase in downloads and sessions
Before: Inconsistent user experience
Now: Unified, multi-country UX
Before: Poor app reviews
Now: Higher ratings and positive user feedback
The Results
Successful app launch across North America and Europe
Strong increase in user adoption and satisfaction
Positive feedback from Enel X customers and internal teams
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