Provided services
Mobile app development
Management System
UX/UI Design
Tech stack
Agile workflows
Design Thinking frameworks
About the client
Italy’s largest public and residential EV charging provider
The Challenge
Transform Enel X's existing mobile app into a seamless, modern platform for EV drivers across North America and Europe.
Unifying public and home charging experiences across multiple markets
Complex, slow registration and onboarding
Confusing information about station status and availability
Convoluted payment workflows
Inconsistent interfaces across different countries
Low user adoption and satisfaction
The Approach
User Research
Extensive testing and interviews across global markets
Workshops
Discovery and design thinking sessions with key stakeholders
Competitive Analysis
Bench marking against top apps in mobility and energy
Agile Collaboration
Sprint-based iterations with Enel X product, engineering, and marketing teams
The Solution
Wireframes and User Flow Maps
High-Fidelity Prototypes
Comprehensive Multi-language Design System
Dynamic Real-Time Charging Station Maps
Simplified Registration & Payment Flows
Product Requirements Documents (PRDs) for development handoff
Before and Now
Before: Slow, confusing onboarding
Now: 80% faster onboarding
Before: Low app adoption
Now: Significant increase in downloads and sessions
Before: Inconsistent user experience
Now: Unified, multi-country UX
Before: Poor app reviews
Now: Higher ratings and positive user feedback
The Results
Successful app launch across North America and Europe
Strong increase in user adoption and satisfaction
Positive feedback from Enel X customers and internal teams
All case studies